
Thank you for visiting nealberman.com. Please refer to the following for details on shipping and our return policy:
Return Policy
Includes:
Free Return Shipping Label To Send It Back *conditions
Refunds to Original Payment Method
Defects, Cancellations, and Shipping Errors
*conditions: Restriction apply to countries outside of the United States- See Global Returns. Sale items not eligible for refund
Requirements For Returning Item(s):
Clothing-
Must Be Returned In Brand New Condition With Tags Still Attached.
Returns For Worn Or Damaged Clothing Will Not Not Be Accepted.
Request Must Be Made Within 30 Days Of Receiving Your Purchase.
If Providing Your Own Return Method, Your Postage Must Include Tracking And Insurance Amounting To The Items Full Retail Value.
For A Full Refund To Your Original Payment, Either Your Clothing Must Be Defective Or Damaged Upon Arrival, Or You Must Contact Us Within 24 Hours Of Having Placed The Order. Otherwise Your Options Are To Exchange The Item(s) With Something Of Equal Value, Receive Your Full Refund In The Form Of Store Credit, Or Refund To Your Original Payment Method. See Item(s) That Arrived Damaged And Canceling An Order.
Oil Prints-
Before Sending A Return, You Must Provide A Photograph Of the Artwork For Your Records.
Artwork Must Be Returned In Brand New Condition.
Any Artwork That Has Been Damaged Or Altered After Delivery Is Not Returnable.
Request Must Be Made Within 30 Days Of Receiving Your Purchase.
If Providing Your Own Return Method, Your Postage Must Include Tracking And Insurance Amounting To The Items Full Retail Value.
For A Full Refund To Your Original Payment, Either Your Item(s) Must Be Defective Or Damaged Upon Arrival, Or You Must Contact Us Within 24 Hours Of Having Placed The Order. Otherwise Your Options Are To Exchange The Item(s) With Something Of Equal Value, Receive Your Full Refund In The Form Of Store Credit, To Refund Your Original Payment Method See Item(s) That Arrived Damaged And Canceling An Order.
Global Returns-
Your Return Label Will Only Be Free If The Postage Cost Is Less Than $5.50 (USD). Otherwise You May Request An Additional $5.50 Refund For Your Return Label After We’ve Processed And Accepted Your Original Return Request.
If Providing Your Own Return Method, Your Postage Must Include Tracking And Insurance Amounting To The Items Full Retail Value.
Please Be Advised That It May Take Up To 25 Days For An Item To Reach Us Once You Returned It. Additionally, Once We’ve Received Your Returned Order It May Take 2 Business Days For Your Refund To Be Processed And It Could Take An Additional 3-5 Business Days For The Refund To Reach Your Account.
How To Request A Return:
Option 1: Go To URL- https://www.nealberman.com/my-account/warranty-requests/. Fill out “Request For A Warranty” Form. Click “Request Return” button when finished.
Option 2: At nealberman.com, click on the dropdown menu tab in the top right corner of your mobile device or select “My Account” from the menu at the top. Click the “Return Requests” tab. Fill out “Request For A Warranty” Form. Click “Request Return” button when finished.
Option 3: email support@nealberman.com with details about your request.
Item(s) That Arrived Damaged:
Shipping Error-
If the package you received was damaged please don’t open it. Send us a photograph of the damaged package on you return request from your My Account page, or send an email to support@nealberman.com. We will refund your original payment method or return the balance to your store credit account upon request. We may provide you with a shipping label and request that you send the package back.
Manufacturing Error-
Send us a photograph of the defect in a return request from your My Account page, or email us at support@nealberman.com. We will refund your original payment method or return the balance to your store credit account upon request. We may provide you with a shipping label and request that you send the package back.
Canceling An Order:
My Tracking Number Says My Order Is Still In Transit-
If you have been waiting for your order to arrive past the expected arrival date on your tracking number, then it may be lost in transit. Tell us the details in a return request on your My Account page, or email us at support@nealberman.com and we’ll figure out what went wrong. If your shipment was lost then we’ll refund your original payment method or return the balance to your store credit account upon request. Please be aware that some shipments may take longer than expect to arrive if they are placed during a holiday season.
I Placed My Order By Mistake-
Let us know within 24 hours and we will issue you a refund to your original payment method right away. We automatically put all orders on hold for 24 hours in case there is a mistake, if you would like to cancel your order more than 24 hours after you’ve placed it you can request store credit or an exchange an equal value order. Please submit all cancellation requests by going to your My Account page and selecting the Return Requests tab. You may also send us an email at support@nealberman.com. Please note that if you are canceling an order more than 24 hours after you’ve placed it we will cannot reimburse you with store credit or allow you to exchange your order we’ve received the order back from you.
Exchanges:
New Order price is the same as Return Order price-
Upon approval of your return, a new order will be created and processed for you containing all the items you requested to receive in your exchange.
New Order price is less than Return Order price-
Upon approval of your return, a new order will be created and processed for you containing all the items you requested to receive in your exchange.
There is no further payment required from you, and you can receive the difference we owe you in two ways: If you have an nealberman.com account, by default we will return the amount owed to you in your My Account Wallet. If you don’t have an account or checked out as a guest, then we’ll send a gift card to the email address provided that won’t expire and can be used on multiple purchases. Users with an account can also opt to receive a gift card instead of credit in your My Account Wallet.
New Order price is more than Return Order price-
Upon approval of your return, a new order will be created for you containing all the items you requested to receive in your exchange. The status of your order will be marked as pending payment and you will receive a new invoice containing your requested item(s)-with no associated cost to them, but there will be an exchange difference fee-totaling how much more your new order costs compared to the one you returned. Your exchange order will be processed as soon your payment for the order difference is received.
Any cashback you received from your original purchase will remain in your My Account Wallet, and you have the option to use that credit to pay for the negative exchange balance.
Refunds:
If you have an account with nealberman.com you may elect to have your refund deposited into your My Account page Wallet upon approval of your return. Your wallet credit does not expire, but any credit you received as cashback on your original purchase will be replaced with your refunded store credit. Logged in customers will still receive the same amount in cashback when paying with store credit on subsequent purchases as they would with any other accepted payment method. If you don’t have account or would prefer a refund to your original payment method, you may request that as well.
Guest Checkout:
If you ordered using the guest checkout option your store credit will be provided in the form of a gift card that won’t expire and can be used on multiple purchases. If you have an account, you can still opt to be refunded in this way as well. You can otherwise exchange an order or request a refund to your original payment method (details above).
Shipping & Delivery
Delivery: Where and When-
We do not ship on certain public holidays. We can only fulfill an order to a delivery address which is a home or office address in one of the countries serviced by our sales platform. All orders are processed 24 hours after your payment is made. All purchased items are carefully made by our highly skilled workers, but most of the time your products are completed and ready for shipment within 2-3 days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping times vary by product and can be found at the bottom of each product description page.
Split Delivery-
At nealberman.com we strive to offer a variety of options to fit your choices so you can always find what you’re looking for. We’re able to do this by custom creating each product especially for you when you order it. We use the best manufacturers in the business to create our products, although some items take longer than others to make. For example, you may receive your Framed Canvas Print sooner than your T-shirt because the process to make a T-shirt takes longer. Please be aware that if you purchase several different items, they may come in separate packages. You will promptly receive a shipping confirmation email when each of your items is shipped.
Whenever possible, we try to deliver all items which you have ordered at the same time. In the event that we split your order, we will notify you of our intention as soon as we receive a notification that your order (or part of your order has shipped). When each product is shipped we will send you a Tracking Information email to the email address provided by you at the time your order was placed. You will not be charged for any additional delivery costs.
Inspection Upon Delivery-
Upon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment.
Shipping Rates & Requirements For Free Shipping-
Shipping charges for your order will be calculated and displayed at checkout. Only orders of $35 or more that are shipped to the United States will qualify for free shipping and handling. Orders being shipped to the United States costing less than $35 will be charged $8 for postage. Orders being shipped to Canada will be charged a handling fee of $10 (USD) per item purchased, but have no other associated shipping fees. Orders being shipping to anywhere else in the world will be charged a handling fee of $15 (USD) per item purchased, but have no other associated shipping fees.